Return & Exchange Policy
At AO.surf, we strive to ensure that you're completely satisfied with your purchase. However, if you encounter any issues, please review our return and exchange policy below.
Damaged, Defective, or Misprinted Items:
If you receive a damaged, defective, or misprinted item, please contact us within 30 days of receiving the product. To process your claim, we’ll need a photo or video of the issue. Once confirmed, we’ll send you a replacement at no cost to you.
Lost Packages:
If your package is lost in transit, please submit a claim no later than 30 days after the estimated delivery date. We will cover the cost of reprinting and reshipping your order.
Incorrect Shipping Address:
If you provide an incorrect or insufficient address that causes a delivery failure, the shipment will be returned to us. Once we confirm your updated address, you will be responsible for any reshipping costs.
Return Process:
Please contact us via email at contact@ao.surf. We’ll guide you through the process to ensure your claim is handled quickly and efficiently.